From BD after a recent trip to Rancho Santana:

The gift shop at Rancho Santana 

“Just spent five days in Rancho Santana and I must say the best gift shop I have ever seen in all my travels, and I have stayed in the best hotels around the world. I love all the Nicaraguan-made things. It is all first-class and high-quality. Rosemarie is priceless. Rancho Santana is very lucky to have her. In my opinion, she is grossly over-qualified to be working in the gift shop. She knows hotels and customer service like a great concierge.”

My Response: Thanks for the note. It’s always gratifying to hear good things about Rancho Santana and the great staff that Luke, the managing director, has put together over the years. It’s especially gratifying to hear such things from people like you that know not just Rancho Santana, but the competition along the Pacific Coast of Central America.